The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to provide an estimate and quote on security systems. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Determine security equipment requirements for provision of security system.
Determine prices and estimates for labour, equipment, materials and other relevant items.
Determine availability of equipment/materials.
Calculate estimations to return a profit where appropriate.
Ensure estimates allow for provision of security system which meets client requirements.
Prepare accurate quotes for clients which provide full details of security equipment/system provision.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
legislation and regulations applicable to quoting and providing security equipment/system services
organisational policies and procedures (personal presentation, documentation procedures, records and information systems)
types and functions of security equipment and systems
requirements of company pricing including schedules, policy and procedures
computer applications in relation to costing
contractual requirements for estimating and quoting for service provision
principles of duty of care, code of conduct and code of ethics
organisational policies and procedures related to the analysis of client requirements and selection of services
rights and responsibilities of customers.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
accurately record and report information
present a professional image to members of the public and colleagues
apply active listening and questioning techniques
handle customer complaints courteously
communicate effectively with and relate to people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities
calculate time, measurements and quantities
operate a computer
read and interpret plans, designs and specifications
organise work utilising time management skills
comply with relevant legislative and regulatory requirements.
What resources may be required for assessment?
Access to a suitable venue and access to designs and specifications, unit prices of equipment, materials and labour to make an estimate.
Case studies.
Occupational Health and Safety guidelines.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (2)
Information and ideas with regard to developing an understanding of client expectations and requirements may be shared and discussed with colleagues, supervisor and/or clients.
How can information be collected, analysed and organised? (2)
Occupational Health and Safety standards, quality assurance requirements, manufacturers specifications and organisational policy and procedures may be accessed to ensure compliance.
How are activities planned and organised? (2)
Work tasks may be prioritised and coordinated or sequenced as required to ensure availability of materials and meet agreed completion dates.
How can team work be applied? (2)
Assistance may be provided among team members to carry out and fulfil quotation requirements.
How can the use of mathematical ideas and techniques be applied? (2)
Mathematics may be applied as an aid to measure and calculate materials and labour.
How can problem solving skills be applied? (2)
In the application of skills and knowledge to identify and resolve client complaints or to recognise service delivery complications.
How can the use of technology be applied? (1)
To access company pricing schedules and company pro-formas for the preparation of estimates and quotes.
The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to provide an estimate and quote on security systems. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Determine security equipment requirements for provision of security system.
Determine prices and estimates for labour, equipment, materials and other relevant items.
Determine availability of equipment/materials.
Calculate estimations to return a profit where appropriate.
Ensure estimates allow for provision of security system which meets client requirements.
Prepare accurate quotes for clients which provide full details of security equipment/system provision.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
legislation and regulations applicable to quoting and providing security equipment/system services
organisational policies and procedures (personal presentation, documentation procedures, records and information systems)
types and functions of security equipment and systems
requirements of company pricing including schedules, policy and procedures
computer applications in relation to costing
contractual requirements for estimating and quoting for service provision
principles of duty of care, code of conduct and code of ethics
organisational policies and procedures related to the analysis of client requirements and selection of services
rights and responsibilities of customers.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
accurately record and report information
present a professional image to members of the public and colleagues
apply active listening and questioning techniques
handle customer complaints courteously
communicate effectively with and relate to people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities
calculate time, measurements and quantities
operate a computer
read and interpret plans, designs and specifications
organise work utilising time management skills
comply with relevant legislative and regulatory requirements.
What resources may be required for assessment?
Access to a suitable venue and access to designs and specifications, unit prices of equipment, materials and labour to make an estimate.
Case studies.
Occupational Health and Safety guidelines.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (2)
Information and ideas with regard to developing an understanding of client expectations and requirements may be shared and discussed with colleagues, supervisor and/or clients.
How can information be collected, analysed and organised? (2)
Occupational Health and Safety standards, quality assurance requirements, manufacturers specifications and organisational policy and procedures may be accessed to ensure compliance.
How are activities planned and organised? (2)
Work tasks may be prioritised and coordinated or sequenced as required to ensure availability of materials and meet agreed completion dates.
How can team work be applied? (2)
Assistance may be provided among team members to carry out and fulfil quotation requirements.
How can the use of mathematical ideas and techniques be applied? (2)
Mathematics may be applied as an aid to measure and calculate materials and labour.
How can problem solving skills be applied? (2)
In the application of skills and knowledge to identify and resolve client complaints or to recognise service delivery complications.
How can the use of technology be applied? (1)
To access company pricing schedules and company pro-formas for the preparation of estimates and quotes.